The system automatically tracks and documents each in-and-out transaction and generates a set of easy-to-read reports on demand. Little Hotelier is a cloud-based solution for small hotel properties like B&Bs, hostels, and guesthouses. A report “Hotel Management Software BuyerView” by Software Advice shows that in 2015 only 34 percent of hotels used special software, while 25 percent still relied on pen and paper only to manage their hotels, and 16 percent had no hotel management system at all. This module offers mobile solutions for guests, allowing them to schedule services. Resort software can send an online payment link to guests that they can use to make a payment of any amount. The best way through this maze is often to transition into a centralized key management model. Revenue and inventory management optimization. The KEYper® Service Express 24 is a 24-hour automated key dispensing system that works much like an ATM, perfect for Service Departments and Rental Property Management offices! LET US MANAGE YOUR KEY WHILE YOU MANAGE YOUR BUSINESS! Property management systems for city hotels, business hotels, conference centers. Keep in mind that it is hard to divide the functions of PMS into more and less important because all of them are necessary. There are plenty of vendors who sell off-the-shelf PMS, and those who provide customization services. However, if a hotel already has its own CRM system, the PMS should integrate with it. Users of cloud software pay a subscription fee depending on the number of rooms in a hotel and can pay only for the modules they use. Maintenance management keeps the record of hotel disruptions and repairs with the further assignment of an attendant who can eliminate a problem. The system provides open API and GDS/OTA integration. Just select the property, enter the user name and email address and the MATRIX will send them a “one time” code… once they scan the barcode / enter the code, the compartment that contains the property key will open and the transaction will be listed. Interfaces of both Little Hotelier and Hotelogix are available in ten languages, and process transactions in different currencies. Vreasy’s Guest experience platform has Guidal, a smart concierge app. This module connects reservation, housekeeping, spa, activities, and guest relations management modules in a single environment. The front-office module also allows users to perform night and shift audits. PMS has group management in its reservation module, and another special feature is the allotment module that blocks the rooms for companies, airlines or tour operators, and travel agents. Additional on-demand modules of IQware PMS include: This category of systems requires the same basic functions as the previous one. Many properties already have reservation platforms or CRS of their own, or they already utilize certain software, so it is very important for the selected PMS to be integrable with third-party services. To monitor current processes and understand business performance, rely on analytics. However, their functionality doesn’t end here. Check integration options. Also, owners of big properties should consider PMS with options that speed up check-in and check-out. Key management is a system that ensures the security and availability of physical keys enhanced by options that free up time, facilitate reporting, and ensure that duplicate keys are not mismanaged. The more complex and unintuitive the interface is, the more time you have to invest in staff training and transitioning. In addition, the system provides instant information as to the current user of a key, the previous user as well as a complete history of the key usage. But, even today not every hotel has one. The second one is a platform where a customer can find solutions compatible with their PMS. They are hard to manage and integrate. The reservation system must be integrated with the website booking engine and other distribution channels. Front-desk operations interface Direct APIs from this PMS connect a property to major booking portals, including Airbnb,, HomeAway, and TripAdvisor. The front-desk module allocates rooms automatically and facilitates a room change. KeysIT - property key management solution is an instant reliable and secure key management system. Chain hotels usually have one central reservation system for all properties, while independent hotels have their own reservation systems. The revenue management module enables dynamic pricing. Guest experience management. KeyBox and ValueBox are not only simple and easy to perform administration on, it is also easy to install. Most players in the market offer hotel management systems that can be customized for different types of property and basic modules of PMS can be complemented with additional modules, required for a specific type of business. Also, it includes guest contact information before and after their stay. Yes, I understand and agree to the Privacy Policy. Front desk operations. A hotel is a complex system that encompasses the activities of many departments, and every operation must be tracked. Stays PMS has a website management tool that includes integration with Facebook and makes a content management function possible. The other optional modules of PMS are Activity Booking, and Work Order Billing, which allows paying for separate services in different properties. It caters for SME's and Large Enterprises alike and is used to track, issue and return keys, produce detailed management information on key issue / key return and automate the often time-consuming process of securing keys and managing keys. The PMS is powered by SiteMinder and integrates with this reservation platform. This module also performs night audits and connects the reservation platform to an online booking engine, which is optional for this PMS. It makes room inventory available to travelers who want to book a room or property online, listing rooms on different sources. An online booking engine allows travelers to complete reservations directly via a hotel website bypassing travel agents and OTAs. To get a better idea of check-in automation, have a look at how Marriott and other businesses leverage digital self-services in travel. The keyTag is the heart of a key management system. And big hotels or resorts certainly need point-of-sale (POS) services and back-office modules. The most important functions include front-desk operations, reservations, channel management, housekeeping, rate and occupancy management, and payment processing. There are two options to relieve this pain: the first one is to get access to PMS’s partner solutions and advance the solution. Metasearch sites compare prices across different channels, letting a customer make the best decision. The channel manager of Little Hotelier distributes properties to more than 250 booking channels including connection to Airbnb and provides a channel analysis report. Usually, this module processes payments via integrated payment gateways. For instance, if you need a bed-based management system instead of room-based in the front-office module, make sure that the PMS vendor can provide this sort of customization. The report is based on data from 385 owners of independent hotels, motels, inns, resorts, and other types of a hotel property in the US. Its functionality can be applied to resorts, condos, villas, vacation rentals, campgrounds, marina-resorts, and extended stays. The cloud-based system allows an owner to access several properties from one device and offers increased data security and a high level of module integration, including those of third parties. Trying to reach a broader audience, big vendors supplement and customize the basic PMS so that they can be used by as many types of properties as possible. For example, such providers as Oracle, Maestro, eZee Technosys, and many more offer PMSs adjustable for hotel properties of all types, from big hotels and resorts to hostels and rental properties. Also, a channel management module facilitates booking-related transactions. Larger properties require solutions with a wide range of modules other than the basic reservation, front office, and housekeeping. Connections to global distribution systems assist non-leisure traveler booking as well as group reservations. The main function of this module is housekeeping management and property maintenance. So, plenty of hotels still use Excel, a paper-and-pen format, or legacy software none of which fulfill the needs of a 21st century hotel. In this key management case, and in contrast to the use of HSMs, the key management system performs only key management tasks, acting on behalf of other systems … Hotelogix PMS offers a Facebook online engine and mobile access from the app that allows management of a hotel`s team. Mobile interface of a hotel PMS Source: Oracle. Calculate ROI and spendings. This function may include internal messaging, and in some cases, accounting. Other essential modules usually include channel management, revenue management, housekeeping, customer data management, report, and analytics. Using KeysIT, transactions can be undertaken quickly and easily and with the use of barcode scanners it takes seconds to issue keys or return keys. CRM system included in the PMS allows for sending automatic pre-arrival, in-house, and post-departure emails, and manages email marketing campaigns. A PMS can serve as a business intelligence tool, collecting relevant data and providing hoteliers with various types of automated reports. The main modules these PMSs should have are usually an online reservation tool and integration to a hotel`s existing reservation platform.